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SHIPPING & RETURNS

SHIPPING / PICKUP POLICY

 

At this time, we ship in Canada ONLY.

 

Layne Palmer Art uses Canada Post for shipping. We ship via regular post (without tracking). If you wish tracking, please contact us at laynepalmerart@gmail.com so that we can evaluate the upgrade.

 

We offer FREE SHIPPING for orders over $75. before tax.

 

You may also select FREE in person market pick-up at St. Jacobs Market, Waterloo Ontario on market days (Thursday and Saturday).

RETURNS

You have 14 days from date of purchase to return your purchase for a full refund. This may be done in one of 2 ways: Post your package and an email will be sent to you once we receive your return to let you know the status OR Return in person at St. Jacobs Market, Waterloo Ontario, on market days. To be eligible for a refund, your item must be unused and in the same condition that you received it. We are not responsible for return shipping costs. Non-refundable items: - Gift cards -Jewellery 

 

EXCHANGES

 

You have 14 days from date of purchase to Exchange your purchase for an alternative product. This may be done in one of 2 ways: Post your package and an email will be sent to you once we receive your exchange to let you know the status OR Return in person at St. Jacobs Market, Waterloo Ontario, on market days. To be eligible for an exchange, your item must be unused and in the same condition that you received it. We are not responsible for return shipping costs. Non-returnable items: -Gift Cards -Jewellery 

LATE OR MISSING REFUNDS (if applicable)

 

If you haven’t received a refund within 5 business days, please check your bank account again. Alternately, contact your credit card company as it can take 3-5 business days before your refund is officially posted. Shipping Return by mail or currier your to: Layne Palmer Art c/o (I am working on a PO box) If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee we will receive your returned item. 

RETURN SHIPPING

Return by mail or courier your to: Layne Palmer Art c/o (I am working on a PO box)

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We cannot guarantee we will receive your returned item.

 

 

Please note: your satisfaction is very important to us and we will always strive to make your experience shopping online or in person, the best it can be. Please reach out with any questions or concerns to

laynepalmerart@gmail.com.

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